(“Essity” or "we" or "us") takes data privacy seriously.
Active collection of Personal Information
To access or take advantage of certain features of our website, we may request that you provide personal information. “Personal Information” is information about you that is associated with your name or identity, such as, name, mailing address, e-mail address, credit or debit card account number, birth date, telephone number, or purchase information. Personal Information may also include “Demographic Information”, such as your gender, marital status, salary, purchasing habits, or similar information.
Personal Information may be requested and collected at various locations and on various forms on the Website, including but not limited to:
You may always select not to submit Personal Information, however, as a result, you may not be able to access certain of our website’s features and/or functionality.
Where you provide us with Personal Information relating to a third-party data subject (for example, your friends, customers and/or clients), you warrant that you have obtained all necessary consents from such data subject, including the data subject's consent for you to share such Personal Information with Essity to process. We shall protect, store and process this Personal Information in the same manner and equal level of security as Personal Information about you.
No provision herein:
Categories of Personal Information and processing purposes
You may use our website or app without providing any Personal Information about you. In this case, Essity will collect only the following metadata that result from your usage:
If you create an account on/in our website or app, you may be asked to provide Personal Information about you, for example: Name, mailing address, email address, selected password, telephone number, bank account details, credit card details, invoicing and delivery address, interests in certain products/services (voluntary), request to receive marketing emails (voluntary). Essity processes such Personal Information for purposes of providing our services to you, to provide you with marketing materials to the extent permitted by applicable law, and to analyze your interests for marketing purposes.
If you order a product via our website or app, Essity collects and processes the following Personal Information about you: Your account data, type and amount of product, purchase price, order date, order status, product returns, customer care requests. Essity processes such Personal Information for purposes of carrying out the contractual relationship and the product order, providing customer care services, compliance with legal obligations, defending, establishing and exercising legal claims, and tailored marketing.
If you participate in a sweepstake, Essity collects and processes the following Personal Information about you: Name, postal address, email address, date of entry, selection as winner, prize, answer to quiz. Essity processes such Personal Information for purposes of carrying out the sweepstake, informing the winner, delivering the prize to the winner, carrying out the event, and marketing.
By ordering some products, Essity may collect and process also information about health conditions as implied by product order. Health data are sensitive data within the meaning of POPI and Essity is taking all necessary steps to protect such sensitive data as legally required. Subject to consent, Essity collects or processes health data solely for the purposes of carrying out the contractual relationship and the product order, providing customer care services, compliance with legal obligations, defending, establishing and exercising legal claims, and tailored marketing.
The website contains content and may contain links to third-party websites, through which other users of this website or third parties may gain authorised or unauthorised access to your Personal Information. These terms and conditions do not apply to the collection, processing or use of Personal Information that the you have communicated to other users of this website and/or third parties.
Notwithstanding the fact that our website may refer to or provide links to third-party websites, your use of such third-party websites is entirely at your own risk and we are not responsible for any loss, expense, claim or damage, whether direct, indirect or consequential, arising from your use of such third-party websites or your reliance on any information contained thereon.
Essity may engage external service providers, who act as a data processor of Essity, to provide certain services to Essity, such as website service providers, marketing service providers or IT support service providers. When providing such services, the external service providers may have access to and/or may process your Personal Information.
We request those external service providers to implement and apply security safeguards to ensure the privacy and security of your Personal Information.
Essity may transfer - in compliance with applicable data protection law - Personal Information to law enforcement agencies, governmental authorities, legal counsel, external consultants, or business partners. In case of a corporate merger or acquisition, Personal Information may be transferred to the third parties being involve in the merger or acquisition.
The Personal Information that we collect or receive about you may be transferred to and processed by recipients which are located inside or outside South Africa. The countries include those listed at http://ec.europa.eu/justice/data-protection/international-transfers/adequacy/index_en.htm which provide an adequate level of data protection from a South African data protection law perspective. Other recipients might be located in other countries which do not adduce an adequate level of protection from a South African data protection law perspective. Essity will take all necessary measures to ensure that transfers out of South Africa are adequately protected as required by applicable data protection law. With respect to transfers to countries not providing an adequate level of data protection, we base the transfer on appropriate safeguards, such as approved code of conducts together with binding and enforceable commitments of the recipient, or approved certification mechanisms together with binding and enforceable commitments of the recipient. You can ask for a copy of the such appropriate safeguards by contacting us as set out in Sec. 14 (Contact us) below.
Legal basis for the processing
We may carry out the processing of your Personal Information on the following legal basis:
We may carry out the processing of your sensitive and/or special Personal Information on the following legal basis:
The provision of your Personal Information is required by a statutory or contractual obligation, or necessary to enter into a contract with us or to receive our services/products as requested by you, or simply voluntary by you for purposes of using our website and the offerings on it.
Not providing your Personal Information may result in disadvantages for you, e.g. you may not be able to receive certain products and services. However, unless otherwise specified, not providing your Personal Information will not result in legal consequences for you.
What rights do you have and how can you assert your rights?
If you have declared your consent regarding certain collecting, processing and use of your Personal Information, you can revoke this consent at any time with future effect. Further, you can object to the use of your Personal Information for the purposes of marketing without incurring any costs other than the transmission costs in accordance with the basic tariffs.
Pursuant to the applicable data protection law you have the right (i) to request access to your Personal Information, (ii) to request rectification of your Personal Information, (iii) to request erasure of your Personal Information, (iv) to request restriction of processing of your Personal Information, (v) to request data portability, (vi) to object to the processing of your Personal Information (including objection to profiling), and (vii) to object to automated decision making (including profiling).
To exercise your rights please contact us as stated under Sec. 14 (Contact us) below.
In case of complaints you also have the right to lodge a complaint with the competent data protection supervisory authority.
Cookies and other tracking technologies
How do we store your personal information?
Why we need your Personal Information?
We will collate the Personal Information which you give to us to provide you with services and personalise your use and visits of this website. We may also use such Personal Information to inform you, the user, about changes in the services we offer and/or about features we think you would find of interest. We may also permit the affiliated entities in our company group to inform you about products or services they offer that might interest you. By giving us this Personal Information, you consent to our use of it for these purposes, including for the purpose of processing your orders and instructions.
In addition to the above, we collect and process your Personal Information for the following purposes:
Please note that we will not contact you telephonically for unsolicited marketing purposes or send unsolicited marketing communications to you by mail, facsimile, SMS or electronic mail if you have objected to receiving such communications by way of a public register recognised for such purposes by law or by notifying us of your objection in the prescribed manner. We will provide you with reasonable opportunities to object to and/or opt-out from receiving marketing communications in the manner prescribed by law, including on each occasion when we send you such communications.
How long do we keep your Personal Information?
Your Personal Information will be retained as long as necessary to provide you with the services and products requested and as may otherwise be required in law. Once our relationship has come to an end, we will either delete your Personal Information or anonymize your Personal Information, unless statutory retention requirements apply (such as for taxation purposes). We may retain your contact details and interests in our products or services for a long period of time if Essity is allowed to send you marketing materials. Also, we may be required by applicable law to retain certain of your Personal Information for a period of up to 10 years after the relevant taxation year. We may also retain your Personal Information after the termination of the contractual relationship if your Personal Information is necessary to comply with other applicable laws or if we need your Personal Information to establish, exercise or defend a legal claim, on a need to know basis only. To the extent possible, we will restrict the processing of your Personal Information for such limited purposes after the termination of the contractual relationship.
Modification and deletion of Personal Information
The registered user/customer is legally entitled to request modification or deletion of their Personal Information, or deletion from the registered user database at any time. Modification or deletion of data shall be effected on the basis of an appropriate written notice addressed to Essity in accordance with clause 14 below.
Please contact us if you want to object to our collection, processing, recording, protection, use or sharing of your information. Please note that we may require a reasonable period to comply with your objection and can only do so if permitted thereto by law and such compliance does not unreasonably prejudice our legitimate interests or that of a third party.
ESSITY SOUTH AFRICA (Pty) Ltd
BSN Medical PTY (LTD)
an Essity Company
30 Gillitts Road
Customer Care email: firstname.lastname@example.org
Customer Care contact number: + 27 (0) 31 710 8000